What is a Managed Service Provider?
Some people may read the business description “managed services provider ” (MSP) and have no real idea what an MSP can do for them. ‘We’re providing managed services’ … OK, but what does that mean? To make things easier, this article outlines the actual IT services an MSP provides.
Sometimes also known as a Managed Service & Security Providers, the most important thing to know is that these companies are experts in providing preventative services for businesses. Chiefly, they detect IT issues before they become a problem and protect your business against costly downtime.
Too many businesses are reactive: they wait for something to go wrong with their business technology, then they look for someone to help resolve the problem. MSPs do not rely on a break-fix approach to IT. Their job is to keep your business technology safe and available. A good MSP will get to know your business well. That way, they can anticipate your needs and ensure your IT is always supporting your success.
An MSP proactively monitors, patches, and updates your software, keeping your technology current and optimised. This includes your laptops, desktops, and mobile devices, plus your network and servers. They’ll also keep an eye on your firewalls, switches, and access points. That way, you can focus instead on other elements of your business.
But, wait. That’s not all
This proactive mindset extends to cybersecurity services. Hackers target small businesses, expecting them to have less protection in place. You need to defend your business and have a professional you can reply on. A Managed Service & Security Provider will know to review your systems to identify and address vulnerabilities. Managed Service IT experts will keep up with system updates, software patching, antivirus, and much more to shore up your security posture.
Another beneficial MSP service is strategic advice. At ITM Tech, this is something we provide for many of our clients. You know the ins and outs of your business; we know the finer points about technology for businesses like yours. We get to know how you work and suggest the best tools to meet your needs. We can help you decide on the right technology and the best timeline for your budget. By outsourcing IT management to us, you get a well-informed CIO on your team. That’s without having to take on the burden of recruiting and retaining top tech talent.
We can also manage your business continuity and disaster-recovery strategy. Your MSP will establish a solid data-backup plan. Plus, they’ll regularly audit recovery capabilities. They will ensure everything can be restored efficiently if the worst does happen.
Yet another business burden we take on for you is end-user support. Unless, that is, you like being the one your people call when the internet goes down or they can’t connect remotely! When you have an MSP, you will gain an on-call support provider responding to your users’ needs.
Get the right services managed
So now that you know what an MSP can do for you, maybe you’re thinking it’s time to reach out to one for your own business. As an MSP, ITM Tech can work with you to provide reliable, safe, and efficient IT for your business.
Our personable, professional IT experts can become your tech support team today. Find out more today by calling us at 045 409984.
Does your business need a cybersecurity checkup?
Don’t stay in the dark about your IT security vulnerabilities. Schedule a cybersecurity audit to uncover vulnerabilities so they can be fortified to reduce your risk.
Looking to become more cyber aware? ITM Tech provide a number of cybersecurity solutions and training services for businesses in Kildare and Dublin, including:
- Business Continuity & Disaster Recovery
- Email Filtering
- Incident Response Plans
- Phishing and Cybersecurity Training
If you need a dedicated IT company, with a team of trained professionals who can manage your company’s cybersecurity, look no further than ITM Tech! Based in Naas, Co Kildare, ITM Tech supplies and implements reliable technical support for your entire IT environment.
We are dedicated to quickly and effectively resolving cybersecurity issues, leaving you to concentrate on running your business. Contact our experts today at 045 409984 or email us at firstname.lastname@example.org.
For more information about cybersecurity and what we can offer you, check out our last blog; Is Your Business Ready To Prevent, Detect And Respond To Cyber Attacks?