One of our employees Sky+ HD box was running very slowly this week (taking an age to play saved shows, crashing, slow to navigate) and after some searching we found a very simple way to get it working properly again.

All it takes is a procedure called a Planner Rebuild. If you follow the following instructions (carefully, you are getting into a part of the system where a lot of damage can be done) you should have everything back to normal in about 10 minutes. We got this information from the Sky website.

Please note: Rebuilding your Planner will not delete any of your previous recordings. However, it will interrupt any recordings currently in progress, so it’s best to proceed when you’re not recording a programme.

  • Press services on your Sky remote.
  • Press the right arrow button to highlight Settings
  • Press select.
  • Press 0, then 1, followed by select.

You’ll now see a new set of screens that are normally hidden from view, with the Setup screen selected.

  • Press the left/right arrow buttons to highlight Sky+ Rebuild.
  • Press select. You’ll now see this message: “This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+HD”.
  • Press select. The onscreen message “Housekeeping please wait” will appear and then disappear within two minutes.
  • The Planner rebuild will now go ahead, and may take up to two further minutes. Once complete, your Sky+ box will automatically switch itself off and then back on. You will then see the red standby light on your Sky+ box (newer boxes have an amber standby light).
  • Wait for at least two minutes after the red standby light has appeared.
  • Press sky on your remote control.

Your Sky+ box should now start up as normal, with the light changing to green. Once your Sky+ box has started, try to use the Planner to record and view programmes as usual.

18 Responses
  1. Andy

    Wasted yet another half an hour of my life with Sky experts only to be left worse off than when I’d started – then the connection went out and ‘Tammy’ didn’t bother calling back so started to fix it myself. Got everything back up but with the same problem I’d started with until I found YOU! You are, indeed, a genius… Thank you!

  2. Rab.

    Like everyone else rather than sit for ages on the phone with some call centre techie, I followed your guide and wow sorted instantly. Thank you.

  3. Vicky

    I had this issue and followed your guide……I couldn’t find set up after pressing 01 select but persevered in the services menu and eventually found sky+ rebuild in the help menu! I am waiting to turn it back on in 10 mins but I’m hopeful it will all be working. The menu was probably changed in an update but just to let people know it is in the services section you just have to look for it. Thanks for the help as I wouldn’t have known what to look for.

  4. Chris

    Excellent information!! Solved my problem! The only variation to the instructions above is that I needed to key in 0,0,1,Select at the settings screen. Very grateful to you!!

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